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Water-Impact-Booklet1.4

The Water Impact Booklet From year to year, people propose new ideas. Some- times new ideas come and go – like a fad. Sometimes, they have staying power because they work – they draw out ideas for improvement. If you try every new management fad and abandon it soon after, employees will find it hard to take you seri- ously – even when you find the right one. Pick good ap- proaches and stay with them. Avoid change for the sake of change – this confuses people and has little benefit. Whatever technique you use, the basic idea is the same: to maintain excellence, organisions always look for ways to do things better. E. Taking Action Continuous improvement is a philosophy. The first step is to convince your governing body and top manage- ment to adopt this philosophy. You will need their sup- port to get the benefits of continuous improvement. Research Internet websites with information on contin- uous improvement. You will find a lot of information. Check with your industry association. Next, talk to your managers. Will they accept Dr. Deming’s “14 Points”? Try the activity in this chapter on “Dr. Deming’s 14 Points”. Action Checklist Continuous Improvement • Adopt the continuous improvement philosophy. • Get commitment to this philosophy from gov- erning body and top management. • Research approaches to continuous improve- ment over the Internet or through your industry association. • Review related chapters in this guidebook: - Strategic Analysis - Planning Ahead - Management-by-Results - Delegation - Human Resources Management - Training - Compensation and Rewards - The chapters in the Human Behaviour Section - The chapters on Good Practices • Identify ways to improve. • Implement them. • Celebrate Successes! References [1] Sextus Julius Frontinus, The Water Supply of the City of Rome”, 90 C.E, as published by the New England Water Works Association, USA 1973 [2] http://www.efqm.org/en/tabid/108/default.aspx [3] Ibid [4] Rothwell, Sullivan and McLean, “Practicing Organision Development”, Jossey-Bass/Pfeiffer, San Francisco, CA, USA, 1995, page 30 [5] http://en.wikipedia.org/wiki/Total_quality_management [6] Rothwell, Sullivan and McLean, “Practicing Organision Development”, Jossey-Bass/Pfeiffer, San Francisco, CA, USA, 1995, page 30 [7] http://www.iso.ch/iso/en/iso9000-14000/tour/plain.html [8] http://www.iso.org/iso/iso_9000_essentials [9] Balanced Scorecard: http://www.balancedscorecard.org/ BSCResources/AbouttheBalancedScorecard/tabid/55/De- fault.aspx [10] Six Sigma: http://www.isixsigma.com/sixsigma/six_ sigma.asp [11] Aristotle

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